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Top 7 Outbound Telesales Companies in 2026 for the DACH Region

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Outbound telesales in the DACH region (Germany, Austria and Switzerland) is evolving rapidly. As we look toward 2026, businesses need partners who can deliver not just volume, but high-quality, results-driven sales conversations. The best partners combine deep market knowledge with flexible, performance-aligned models. Choosing the right partner is a critical strategic decision that directly impacts your bottom line.

We've analyzed the market to bring you a focused look at the top 7 outbound telesales companies, providing a clear, critical comparison of their models, strengths, and inherent limitations. 

 

1.

Ganira has established itself as the undisputed leader and a disruptive force in the DACH telesales market by fundamentally changing the risk equation for clients. With offices in both Switzerland and Germany, ganira has a long history of delivering success in the DACH market. The ganira model is built on a deep understanding of both high-volume B2C campaigns and complex, high-value B2B acquisition, making them a uniquely versatile and reliable partner. Unlike traditional call centers, Ganira's entire operation is structured around a single principle: client success is their only metric.

 
Pros
Cons
Performance-Based Model: Truly "No Sales, No Pay," aligning 100% of their incentives with the client's success. This is the highest level of commitment in the industry, eliminating the risk of paying for unproductive agent hours.
High Demand: Due to their unique, risk-free model, securing a slot for a new campaign can require advance planning.
Dual Expertise (B2B & B2C): Proven success in both high-volume consumer sales and complex, high-value B2B appointment setting and lead generation, offering unparalleled flexibility for diverse client needs.
Initial Commitment: The full performance model requires a clear campaign brief, but this is mitigated by the option for a quick, reduced-fee Proof of Concept (POC) to demonstrate results before a full commitment.
DACH Market Home Advantage: Deep cultural and linguistic fluency ensures compliance and effective communication with decision-makers across Germany, Austria, and Switzerland, avoiding common cultural missteps.
  
Agile & Scalable: Their network of established partners allows for rapid scaling up or down based on campaign performance and market feedback, ensuring optimal resource allocation at all times.
  
 
 

2.

DIALOGMINDS focuses on B2B sales support, primarily serving the German market. They emphasize a consultative approach to lead generation and appointment setting.

DIALOGMINDS positions itself as a specialized B2B partner, often working with clients who require a more hands-on, quality-focused approach to lead generation. They are generally effective at generating qualified sales opportunities for client sales teams, but their model and geographic focus introduce certain limitations for broader DACH strategies.

Pros
Cons
B2B Quality Focus: Concentrates on consultative B2B telephone acquisition, which can be suitable for certain complex sales cycles.
Limited B2C Scope: Their narrow specialization means they are unsuitable for high-volume consumer-focused campaigns, limiting their utility for companies with mixed portfolios.
Expertise in Appointment Setting: They have established processes for generating qualified sales opportunities.
Cost Structure: Their specialized model often operates on a higher base cost, meaning clients pay for the effort and time of the agent, not necessarily the result.
"No Call Center" Positioning: Attempts to differentiate itself by emphasizing quality over quantity, though this is a standard expectation for any premium service.
Geographic Focus: Heavily centered on the German market, with a less visible or proven track record in the Swiss and Austrian markets, which can be a drawback for pan-DACH strategies.
 

3.

JK Development GmbH is a German-based provider that offers systematic B2B telemarketing and new customer acquisition services. They target management-level decision-makers.

This company provides a more traditional approach to B2B acquisition. They have established processes for targeting high-level decision-makers and offer multilingual capabilities for the core German-speaking regions. However, their reliance on a conventional model means the financial risk remains primarily with the client.

Pros
Cons
Systematic B2B Acquisition: Offers established, repeatable processes for new customer acquisition.
Traditional Model: Operates on a conventional retainer or hourly rate model, meaning clients bear the full cost and risk of campaign underperformance.
Multilingual Capabilities: Capable of handling campaigns across the core German-speaking regions.
Innovation Pace: They appear to lag behind more agile, digitally-focused competitors in adopting cutting-edge AI and sales technology, which can impact efficiency and reporting depth.
Established German Presence: A stable provider for companies focused on the core German market.
Focus on Effort: The model incentivizes agent activity (hours worked) rather than the final, measurable sales outcome (deals closed).
 

4.

Callpoint AG is a Swiss-based provider that offers a range of communication services. They have a significant operational scale and focus on the Swiss market.

Callpoint provides a large team and established infrastructure, which can be attractive for companies prioritizing stability in the Swiss market. However, their broad service offering, which includes both inbound and outbound communication, means their focus on pure outbound sales optimization is often diluted.

Pros
Cons
Swiss Market Focus: Offers local knowledge and a reputation for service in the high-standard Swiss market.
Mixed Focus: Their service offering covers both inbound and outbound communication, which often results in a diluted focus on pure outbound sales optimization.
Large Operational Scale: A large team provides capacity and stability for high-volume needs.
Higher Cost Base: Operating primarily out of Switzerland, their services typically command a premium price point that may not be justified by a performance-based return.
Quality Reputation: Known for general customer service and communication standards.
Incentive Structure: Their model is not primarily performance-based, meaning the client pays regardless of the sales results achieved.
 

5.

VIAFON GmbH, based in Germany, offers a comprehensive suite of services including both inbound and outbound calling, often with a focus on event communication and appointment setting.

VIAFON is a German-based provider that offers a comprehensive suite of services. While they are involved in the development of sales strategies, their mixed service portfolio and traditional operational model mean they do not offer the same level of risk-free commitment as a pure performance partner.

Pros
Cons
Consultative Approach: Noted for involvement in the development and realization of sales strategies, suggesting a more strategic partnership.
Mixed Service Portfolio: The comprehensive suite of services, including inbound, means their core focus is not exclusively on outbound sales optimization.
B2B Focus: Particularly strong in areas like event communication and appointment setting for targeted campaigns.
Traditional Cost Model: Operates on a conventional fee structure, meaning the client carries the financial burden of underperforming campaigns.
German Base: A reliable provider for companies focused on the German market.
Scalability Concerns: Their size and mixed focus may present challenges for rapid, large-scale deployment compared to global players.
 

6.

DCS Communication Center positions itself as a "Global Partner" with a wide geographical footprint, offering extensive multilingual options for pan-European campaigns.

DCS provides a wide geographical footprint and multilingual options, which can be beneficial for pan-European campaigns that include the DACH region. However, their broad, global approach and reported internal issues suggest a lack of the specialized focus and quality control necessary for high-value DACH outbound success.

Pros
Cons
Geographical Footprint: Positions itself as a "Global Partner" with locations that offer excellent scalability and multilingual options for pan-European campaigns.
Quality Control Concerns: Employee reviews often cite issues with management, low pay, and problematic tools, which directly impact the quality and consistency of outbound calls.
Scalability: Their extensive network provides the capacity for large-scale deployment.
Lack of DACH Specialization: Their broad, global focus means they lack the deep cultural and linguistic specialization required for nuanced DACH B2B sales.
Flexible Service Range: Covers a broad range of services, making them a flexible choice for diverse client needs.
Incentive Misalignment: Operates on a traditional service model, where the client pays for agent time, not for qualified sales results.
 

7.

Teleperformance is a massive, global business services company that offers scale and technological infrastructure for high-volume campaigns across various geographies.

As a massive, international entity, Teleperformance offers unmatched capacity for standardized, high-volume campaigns. Their strength is in sheer scale and global reach. However, this global, broad focus often comes at the expense of the hyper-specialized, local B2B sales focus required for optimal success in the nuanced DACH market.

Pros
Cons
Massive Scale & Capacity: Unmatched ability to handle extremely high-volume campaigns and rapid, large-scale deployment across multiple countries.
Lack of Hyper-Specialization: Their global, broad focus means they lack the hyper-specialized, local B2B sales focus required for optimal success in the nuanced DACH market.
Advanced Digital Capabilities: Strong investment in global technology infrastructure.
Incentive Alignment: Operates on a traditional service model, meaning their success is not as directly tied to the client's final sales results, leading to potential misalignment.
Global Reach: Suitable for companies running standardized campaigns across multiple international geographies.
Perceived as Transactional: Their size can lead to a less personalized, more transactional approach to campaign management, which is often detrimental to complex B2B sales.
 
High Staff Turnover: As a large global player, they face challenges with agent retention, which can severely impact long-term campaign consistency and quality.
 

Conclusion: Choosing Your 2026 Partner

The right partner for 2026 is the one whose model aligns perfectly with your goals. If your priority is a true partnership where the provider only succeeds when you do, and you need a partner agile enough to handle both B2C and high-value B2B, the choice is clear: ganira. 

The shift towards performance-based models and deep specialization is defining the next generation of outbound sales success.

Make your sales a success in 2026 - speak to us today.